Shipping & Handling
***Due to the COVID-19 situation, shipping times can be unpredictable. Thank you for your patience. If you have any questions or concerns, please contact us at firstname.lastname@example.org and we’ll get back to you as soon as possible.***
When will my order ship?
If you place your order Monday through Friday, we do our best to ship out your order the same day you place it. However, many orders with standard shipping will be fulfilled and shipped the following business day (Monday through Friday, not including holidays). Once shipped, you’ll receive an email from us with tracking information. Please note, it can take up to 48 hours for your tracking information to update.
How much is shipping?
We offer free 3-7 day USPS shipping within the US on all orders over $35 (not including taxes and promotions). For all other others, standard shipping within the Domestic US is $4 via USPS. If you just can’t wait to get your Kiramoon order (which we would totally understand) we also offer express shipping options.
We currently do not ship outside of the US. We are working on opening shipping to Canada and UK as soon as possible. Thank you for your patience as we grow :)
Please note that for all shipments, we are not responsible for lost or stolen packages. Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, Kiramoon assumes no responsibility. We will work to get the package to you, though an address error can incur a turnaround time of up to 3 weeks.
CANCELLATIONS, RETURNS, INCORRECT SHIPMENTS
Can I cancel my order?
If you’d like to change or cancel your order, please email email@example.com as soon as possible and we’ll do our best to accommodate your request.
Can I edit my shipping address after the order is placed?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org as soon as possible.
Can I return my purchase?
We hope you love your Kiramoon purchase, but if you don’t, we will be happy to help arrange a refund. We allow returns within 30 days of purchase. Return shipping is free of charge and on us, but we aren’t able to refund the shipping cost on the original order.
My order arrived with something incorrect, missing or damaged.
If your Kiramoon package arrives missing an item, with incorrect items, or with any damage to the items, email us right away at email@example.com. Please include photos of your packing slip and any damage.